More space for products, hiring of people and new skills is the action plan that e-commerce companies are using to respond to what will be the shopping and Christmas season in the year that the coronavirus has changed.

Although, electronic commerce was the answer for the adaptation that meant the closure of physical stores, and thus guarantee the supply of people with different needs.

“Regionally, DHL Express projects around 40% more volume of shipments during the Christmas high season compared to 2019. Growth driven mainly by the growth of electronic commerce (B2C), during the pandemic. In the Americas, 42% of shipments in 2019 were B2C. This year, this volume has already exceeded 55% to date ”, explained Joakim Thrane, CEO of DHL Express Central and South America.

According to the manager, the growing demand for e-commerce, many US retailers do not offer shipments to Latin American countries due to perceived logistical challenges such as high costs of delivery in the last mile, concern due to fraud and even supply capacity derived from Covid-19.

The DHL LATAM eShop application will initially be available in 7 markets: Colombia, Argentina, Chile, Peru, Ecuador, Uruguay and Panama and has a portfolio of 8.5 billion products available.


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